Provide Tour Coach Services US ID 123255

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The purpose of the learning credited in this unit standard is to ensure that learners are able to safely provide tour coach services. Learners are required to ensure passenger safety and comfort, and to maintain high levels of service specified for local and international tours by luxury coach. Improved passenger services, passenger safety and passenger comfort lead to improved customer service and profitability, and decreased human and economic costs due to injury and damage. Tourism, provision of professional tourism services, and adhering to international tourism standards are a national priority.

Credited learners are capable of:

  • Welcoming and informing tourists according to organisational policies.
  • Co-hosting tour groups as an ambassador for South Africa.
  • Resolving individual and group problems according to specified procedures.
  • Completing tour or journey and operational information according to specification.